Residential Support Manager

Key Responsibilities:

1. Residential Program Management

   • Oversee daily operations of residential facilities, ensuring quality care, safety, and adherence to company policies and standards.

   • Develop and implement individualized service plans tailored to each resident's needs, goals, and preferences.

   • Monitor the physical environment to ensure cleanliness, safety, and compliance with health and safety regulations.

     
     

2. Staff Supervision & Development

   • Lead, train, and mentor residential staff, fostering a positive and collaborative work environment.

   • Conduct regular performance evaluations, provide constructive feedback, and support staff development and skill-building.

   • Schedule and assign staff duties to ensure adequate coverage, consistent quality of care, and adherence to staffing requirements.

     
     

3. Resident Care & Support

   • Ensure residents receive person-centered, compassionate care that promotes their well-being, independence, and personal growth.

   • Act as a primary point of contact for residents’ families and external providers, maintaining open and positive communication.

   • Address residents’ needs promptly, advocating for their best interests and adjusting care plans as needed.

     
     

4. Compliance & Documentation

   • Maintain accurate and up-to-date records for each resident, ensuring documentation aligns with regulatory standards and confidentiality requirements.

   • Ensure compliance with all state and federal regulations related to residential care, including those set forth by DHHS and other relevant bodies.

   • Conduct regular audits and implement corrective actions to uphold high standards in care and compliance.

     
     

5. Crisis Management & Conflict Resolution

   • Lead and manage emergency situations and crisis interventions in a calm, efficient, and compassionate manner.

   • Implement and maintain crisis prevention protocols, providing guidance to staff on managing challenging behaviors or emergencies.

   • Mediate conflicts or concerns among residents, families, and staff, promoting a respectful and positive environment.

     
     

6. Quality Improvement & Best Practices

   • Participate in quality assurance initiatives to continually improve the standard of care and resident satisfaction.

   • Stay informed of best practices, industry trends, and regulatory updates in residential care and behavioral health.

   • Implement changes and improvements based on feedback from residents, families, and internal assessments.

     
     

7. Family & Community Relations

   • Foster strong relationships with residents' families, providing updates on resident progress, addressing concerns, and offering guidance.

   • Collaborate with community resources and external partners to enhance support services available to residents.

   • Organize and facilitate family meetings, community events, and activities to promote resident engagement and family involvement.

     
     

8. Budget & Resource Management

   • Manage budget for residential programs, ensuring resources are allocated efficiently and within financial constraints.

   • Oversee the purchase of supplies, equipment, and facility maintenance to support daily operations and resident needs.

   • Track expenditures and report on budget utilization to support financial planning and sustainability.

     
     

Qualifications:

• Education: Bachelor’s degree in Social Work, Psychology, Healthcare Administration, or a related field (Master’s degree preferred).

  
  

• Experience: Minimum of 5 years of experience in residential care or a related field, with at least 2 years in a supervisory role.

  
  

• Skills:

  • Strong knowledge of residential care practices, case management, and regulatory compliance.

  • Excellent communication, interpersonal, and problem-solving skills.

  • Proficiency in documentation, electronic health records, and Microsoft Office Suite.

  • Ability to manage and mentor a team, with a focus on quality and compassionate care.

  • Highly organized and detail-oriented, with the ability to prioritize tasks effectively.

    
    

Preferred Attributes:

• Familiarity with behavioral health, developmental disabilities, and other complex care needs.

• Experience with crisis intervention and de-escalation techniques.

• Commitment to creating an inclusive, respectful, and supportive environment for residents and staff.

  
  

Compensation & Benefits:The compensation package includes a competitive base salary, health benefits, paid time off, and opportunities for professional development.